Finance Manager
POSITION OVERVIEW:
We are seeking a high calibre candidate to oversee the financial health of the company. The Finance Manager will be responsible for:
• Interpreting financial information to managerial staff while recommending further courses of action
• Preparation of financial reports and providing commentary as to the contents of the report, including presentation of the financial results to the Country Manager and Director of Finance
• Management of cashflow
• Ensuring compliance with all regulatory requirements, including but not limited to; BIR filings, SBMA filings
• Advising on investment activities and provide strategies that the company should take to improve financial performance to further develop the financial processes, providing coaching and training as required
• Develop and maintain highly professional relationships with the management team, including coaching and mentoring to develops the teams financial understanding
KEY OBJECTIVES:
- Drive the team in terms of establishing goals, strategies, plans and objectives that are
consistent with the policies of the organisation and develop these goals, strategies, plans and objectives of the organization in an integrated manner so that their collective impact is understood and managed and are appropriate to the activities and facilities of the organisation. - Managing accounting records, evaluating and managing risk, ensuring compliance with regulations, publishing financial statements, overseeing accounting operations, analysing financial data, monitoring expenditure, forecasting revenue, coordinating auditing processes, and ensuring accuracy of financial information.
- Develop individual values, institutional values and behavioural expectations for the
organisation to support the implementation of the management system and shall act as role models in the visible promulgation of these values and expectations; shall communicate to members the need to adopt to these individual values, institutional values and behavioural expectations as well as to comply with the requirements of the management system, and ultimately drive a positive workplace culture. - Determine the competence requirements for members at all levels and shall provide training or take other actions to achieve the required level of competence and ensure that the team is competent to perform their assigned work and that they understand the consequences for such tasks and that proper delegation of duties and functions is observed which will ultimately result to efficiency and effectiveness in the delivery of expected high quality level of support for the organization
- Play a critical role in the creation and implementation of procedures (Setup/User Guides), these guides will be developed with the mindset of providing:
a. the start of training for any new employee
b. a constant source of reference for team members when performing their day-to-day tasks
c. a refresher for team members on how and why we do something a particular way
d. a source of reference when we are looking at making any system or process changes so that we fully comprehend and understand the impacts of any changes that we might make - Play an active role in the establishment and implementation of the principals of “Continuous Improvement” throughout the workplace – many strategies and methodologies can be used when focusing on continuous improvement.
- Participate in the establishment of longer strategic direction of the organization – this is achieved by doing the “big picture work”, high level discussions and strategic planning with the upper management, reading the external pressures for change, positioning the organization to keep up with trends and exploring possibilities of future alliances.
MAIN ACCOUNTABILITIES:
- Review financial data and prepare monthly reports for presentation with the GM (DSI)/(DPI) and Board of Directors
- Establish a Highly Professional and Functional working relationship with your Australian counterparts to ensure that the (DSI) and (DPI) operations are held in the highest esteem by our Australian colleagues
- Managing and coordinating monthly reporting, budget variance
analysis and forecasting processes - Drive the development and implementation of improvements
to Finance processes and procedures - Initiate and drive the budgeting process
- Provide leadership, development and coaching to the Finance Team. Actively engaging and supporting the development of the team to ensure improved performance
- Develop a culture where training and development are part of the team, identifying actions and working with contact persons to ensure the skills and knowledge are developed effectively
- Building and maintaining effective internal and external stakeholder relationships
- Embed a performance culture, framework and review processes to achieve service levels and improvements against set targets
- Identifying and instilling best practice, processes and systems and drive continuous improvement environment
- Maintain open and honest channels of communication at all levels across the business to facilitate best in class sharing
- Ensures service targets, SLA’s and KPI’s are continually reviewed and expectations are met with optimum levels of quality & service delivery
- Any other duties, consistent with the role, or duties required from time to time by the President or other department managers
- Demonstrate a high level of professional and personal standards and conduct
- Observe OH&S and company policies
SKILLS AND EXPERIENCE:
EDUCATION
- Bachelor’s Degree in Accountancy
- Certified Public Accountant (CPA)
- Graduate Studies
WORK EXPERIENCE
- Minimum 10 years’ experience in similar role with strong leadership and management background.
- Experience with dealing with Human Resource and Finance Team
TECHNICAL KNOWLEDGE
- Proficiency in MS Office.
- Experience with the day-to-day technical management of the NetSuite platform. Strong NetSuite ERP Development experience specifically JavaScript. Understanding of NetSuite ERP workflow functionality and processes
LANGUAGE SKILLS
- Strong written and verbal communication skills
Call Centre Agent
POSITION OVERVIEW:
To provide the first customer contact by delivering exceptional customer experience via all customer contact channels including but not limited to: Phone, Email, Web/Live Chat correspondence.
SPECIFIC OBJECTIVES:
- Receive and redirect calls to the appropriate team members including but not limited to Customer Service, Spare Parts, Service Support.
- Attend to calls and emails within agreed time scales and in an accurate and appropriate manner.
- Ensure ETA’s are advised to customers, qualify calls and ensure the jobs are coordinated in accordance with Global’s processes and procedures.
- Provide accurate and timely information to customers and Service Support staff to ensure effective processing of Service jobs.
- Ensure communication to Service Technicians and local Australian coordinators is optimal and concise.
- Work in a team environment with the aim to deliver the highest level of customer service.
SKILLS AND EXPERIENCE:
EDUCATION
- Bachelor’s Degree
- Completed at least 2 years in college with BPO experience
WORK EXPERIENCE
- Minimum of 1 year of experience in Customer Service/ BPO Industry if undergraduate.
TECHNICAL KNOWLEDGE
- Proficiency in MS Office.
LANGUAGE SKILLS
- Strong written and verbal communication skills
Job Openings
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