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Call Centre Agent

Call Centre Agent

POSITION OVERVIEW:

To provide the first customer contact by delivering exceptional customer experience via all customer contact channels including but not limited to: Phone, Email, Web/Live Chat correspondence.

SPECIFIC OBJECTIVES:

  • Receive and redirect calls to the appropriate team members including but not limited to Customer Service, Spare Parts, Service Support.
  • Attend to calls and emails within agreed time scales and in an accurate and appropriate manner.
  • Ensure ETA’s are advised to customers, qualify calls and ensure the jobs are coordinated in accordance with Global’s processes and procedures.
  • Provide accurate and timely information to customers and Service Support staff to ensure effective processing of Service jobs.
  • Ensure communication to Service Technicians and local Australian coordinators is optimal and concise.
  • Work in a team environment with the aim to deliver the highest level of customer service.

SKILLS AND EXPERIENCE: 

EDUCATION

  • Bachelor’s Degree
  • Completed at least 2 years in college with BPO experience

 WORK EXPERIENCE

  • Minimum of 1 year of experience in Customer Service/ BPO Industry if undergraduate.

TECHNICAL KNOWLEDGE

  • Proficiency in MS Office.

LANGUAGE SKILLS

  • Strong written and verbal communication skills 

    Apply for this job

    Use the form below to submit your job application









    Call Centre Agent

    POSITION OVERVIEW:

    To provide the first customer contact by delivering exceptional customer experience via all customer contact channels including but not limited to: Phone, Email, Web/Live Chat correspondence.

    SPECIFIC OBJECTIVES:

    • Receive and redirect calls to the appropriate team members including but not limited to Customer Service, Spare Parts, Service Support.
    • Attend to calls and emails within agreed time scales and in an accurate and appropriate manner.
    • Ensure ETA’s are advised to customers, qualify calls and ensure the jobs are coordinated in accordance with Global’s processes and procedures.
    • Provide accurate and timely information to customers and Service Support staff to ensure effective processing of Service jobs.
    • Ensure communication to Service Technicians and local Australian coordinators is optimal and concise.
    • Work in a team environment with the aim to deliver the highest level of customer service.

    SKILLS AND EXPERIENCE: 

    EDUCATION

    • Bachelor’s Degree
    • Completed at least 2 years in college with BPO experience

     WORK EXPERIENCE

    • Minimum of 1 year of experience in Customer Service/ BPO Industry if undergraduate.

    TECHNICAL KNOWLEDGE

    • Proficiency in MS Office.

    LANGUAGE SKILLS

    • Strong written and verbal communication skills 

      Apply for this job

      Use the form below to submit your job application









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