Call Centre Agent
POSITION OVERVIEW:
To provide the first customer contact by delivering exceptional customer experience via all customer contact channels including but not limited to: Phone, Email, Web/Live Chat correspondence.
SPECIFIC OBJECTIVES:
- Receive and redirect calls to the appropriate team members including but not limited to Customer Service, Spare Parts, Service Support.
- Attend to calls and emails within agreed time scales and in an accurate and appropriate manner.
- Ensure ETA’s are advised to customers, qualify calls and ensure the jobs are coordinated in accordance with Global’s processes and procedures.
- Provide accurate and timely information to customers and Service Support staff to ensure effective processing of Service jobs.
- Ensure communication to Service Technicians and local Australian coordinators is optimal and concise.
- Work in a team environment with the aim to deliver the highest level of customer service.
SKILLS AND EXPERIENCE:
EDUCATION
- Bachelor’s Degree
- Completed at least 2 years in college with BPO experience
WORK EXPERIENCE
- Minimum of 1 year of experience in Customer Service/ BPO Industry if undergraduate.
TECHNICAL KNOWLEDGE
- Proficiency in MS Office.
LANGUAGE SKILLS
- Strong written and verbal communication skills
Call Centre Agent
POSITION OVERVIEW:
To provide the first customer contact by delivering exceptional customer experience via all customer contact channels including but not limited to: Phone, Email, Web/Live Chat correspondence.
SPECIFIC OBJECTIVES:
- Receive and redirect calls to the appropriate team members including but not limited to Customer Service, Spare Parts, Service Support.
- Attend to calls and emails within agreed time scales and in an accurate and appropriate manner.
- Ensure ETA’s are advised to customers, qualify calls and ensure the jobs are coordinated in accordance with Global’s processes and procedures.
- Provide accurate and timely information to customers and Service Support staff to ensure effective processing of Service jobs.
- Ensure communication to Service Technicians and local Australian coordinators is optimal and concise.
- Work in a team environment with the aim to deliver the highest level of customer service.
SKILLS AND EXPERIENCE:
EDUCATION
- Bachelor’s Degree
- Completed at least 2 years in college with BPO experience
WORK EXPERIENCE
- Minimum of 1 year of experience in Customer Service/ BPO Industry if undergraduate.
TECHNICAL KNOWLEDGE
- Proficiency in MS Office.
LANGUAGE SKILLS
- Strong written and verbal communication skills
Job Openings
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