IT Manager
POSITION OVERVIEW:
To provide leadership in terms of support and operational maintenance of the organisation’s Information and Communications Technology (ICT) environment, NetSuite Support and Development including API integration, and new functionality as required and prioritized by the CIO and IT SteerCo.
The IT Manager will ensure that the IT Policies and Governance are executed in an efficient and effective manner by the IT Team with a strong emphasis on servicing the needs of the business. The IT manager will have excellent interpersonal and communication skills, for managing stakeholder expectations while focusing on overall business strategy.
SPECIFIC OBJECTIVES:
- To improve over-all team performance through high levels of engagement, contribution and individual development plans.
- Implement ITSM methodology as agreed with the CIO with emphasis on ZERO Trust cyber security and compliance.
- Work closely with Business Analyst Team and Vendors to ensure software development and solutions are in align with business requirements and priorities
- Play a key role in driving an effective solutions-oriented culture within the team. Assisting in identifying business opportunities through the adoption and utilisation of Technology.
- Contribute to the IT Strategy and Roadmap to ensure Group IT is most effective at delivering IT Services and Solutions while achieving set KPI’s.
SKILLS AND EXPERIENCE:
EDUCATION
- Bachelor’s Degree in Computer Science, Information Technology or Computer Engineering or other relevant degrees
- Graduate Studies
WORK EXPERIENCE
- Minimum 5 years’ experience as IT & Network Support leadership or management role or any similar role or capacity
- Experienced and conversant in-Service Level Agreements and Operational Schedules
- Experience leading and developing a support team in a managed service environment
TECHNICAL KNOWLEDGE
- Demonstrated experience and knowledge in creating critical business and technical applications using programming tools, information and communications technology techniques and knowledge on reporting requirements and tools thereof
- Excited by the Internet and emerging technologies and able to apply technical knowledge in identifying Business Development opportunities
- Strong NetSuite ERP Development experience; Understanding of NetSuite ERP workflow functionality and processes; Proficiency with saved searches, formulas, reporting creating dashboards, creating custom forms, and creating workflows
- At least 2 years of experience with the day-to-day technical management of the NetSuite platform is required
- Hands-on Suite Script experience to provide back-end customization
- Experience using forms, fields, custom records, and workflows to manage unique business process requirements within the ERP system
- Certified NetSuite Administrator or Consultant preferred
LANGUAGE SKILLS
- Strong written and verbal communication skills
IT Manager
POSITION OVERVIEW:
To provide leadership in terms of support and operational maintenance of the organisation’s Information and Communications Technology (ICT) environment, NetSuite Support and Development including API integration, and new functionality as required and prioritized by the CIO and IT SteerCo.
The IT Manager will ensure that the IT Policies and Governance are executed in an efficient and effective manner by the IT Team with a strong emphasis on servicing the needs of the business. The IT manager will have excellent interpersonal and communication skills, for managing stakeholder expectations while focusing on overall business strategy.
SPECIFIC OBJECTIVES:
- To improve over-all team performance through high levels of engagement, contribution and individual development plans.
- Implement ITSM methodology as agreed with the CIO with emphasis on ZERO Trust cyber security and compliance.
- Work closely with Business Analyst Team and Vendors to ensure software development and solutions are in align with business requirements and priorities
- Play a key role in driving an effective solutions-oriented culture within the team. Assisting in identifying business opportunities through the adoption and utilisation of Technology.
- Contribute to the IT Strategy and Roadmap to ensure Group IT is most effective at delivering IT Services and Solutions while achieving set KPI’s.
SKILLS AND EXPERIENCE:
EDUCATION
- Bachelor’s Degree in Computer Science, Information Technology or Computer Engineering or other relevant degrees
- Graduate Studies
WORK EXPERIENCE
- Minimum 5 years’ experience as IT & Network Support leadership or management role or any similar role or capacity
- Experienced and conversant in-Service Level Agreements and Operational Schedules
- Experience leading and developing a support team in a managed service environment
TECHNICAL KNOWLEDGE
- Demonstrated experience and knowledge in creating critical business and technical applications using programming tools, information and communications technology techniques and knowledge on reporting requirements and tools thereof
- Excited by the Internet and emerging technologies and able to apply technical knowledge in identifying Business Development opportunities
- Strong NetSuite ERP Development experience; Understanding of NetSuite ERP workflow functionality and processes; Proficiency with saved searches, formulas, reporting creating dashboards, creating custom forms, and creating workflows
- At least 2 years of experience with the day-to-day technical management of the NetSuite platform is required
- Hands-on Suite Script experience to provide back-end customization
- Experience using forms, fields, custom records, and workflows to manage unique business process requirements within the ERP system
- Certified NetSuite Administrator or Consultant preferred
LANGUAGE SKILLS
- Strong written and verbal communication skills
Job Openings
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